Satisfaction Guarantee
At Hola Amor Estudios, we're committed to creating high-quality, handmade jewelry that you'll love to wear for years to come. We want you to be completely satisfied with your purchase, which is why we offer a 1-Year Repair Guarantee.
If your jewelry breaks within the first 12 months of purchase, simply send it back to us and we'll assess the damage to determine if it's eligible for repair under our Satisfaction Guarantee. Our expert team will carefully evaluate the condition of your jewelry and work to restore it to its original beauty.
Here's how our Satisfaction Guarantee works:
- Contact our customer service team at help@holaamorestudios to initiate a repair request.
- We'll provide you with a return shipping information to send your jewelry back to us.
- Our expert team will assess the damage and determine if it's eligible for repair under our Satisfaction Guarantee.
- If your jewelry is eligible, we'll repair it free of charge and ship it back to you as soon as possible.
Please note that our Satisfaction Guarantee only applies to jewelry that has been purchased through our website or authorized retailers. It does not apply to products that we don't make or assemble in-house like hair clips and other hair accessories. Normal wear and tear, as well as damage caused by improper use or handling, are not covered by our guarantee. Additionally, we reserve the right to deny repair requests that do not meet the eligibility criteria for our Satisfaction Guarantee.
We're passionate about creating jewelry that you'll love to wear. We stand behind the quality of our products, and we're committed to ensuring that you're completely satisfied with your purchase. If you have any questions or concerns about our Satisfaction Guarantee, please don't hesitate to contact us.
Thank you for making us your trusted handmade jewelry supplier. We can't wait for you to show off your new pieces!